GREENBRAE AUTO REPAIR

5

I would give them a 10 star review! They diagnosed, fixed my Z4 electrical issues within a matter of hours after I had to tow the car from another mechanic. If you have a Beemer, these are the guys, period.

5

They predominantly work on BMW's but they deal with Mercedes and other makes. Liz is always delightful and helpful. I've never had a negative experience over many years. Starts with the call, to hook your car up to the diagnostics. That's a one time fee, but is pretty standard and make the decision whether to proceed. It usually does not take long for the news. I think they are reasonably priced for these models, right on the problem and try hard to get your car back soon. After completion they will call to explain the work, answering your questions. If they are closing and the car is ready, Liz can do a "lockout" and you can retrieve the car so you're not without.

5

They predominantly work on BMW's but they deal with Mercedes and other makes. Liz is always delightful and helpful. I've never had a negative experience over many years. Starts with the call, to hook your car up to the diagnostics. That's a one time fee, but is pretty standard and make the decision whether to proceed. It usually does not take long for the news. I think they are reasonably priced for these models, right on the problem and try hard to get your car back soon. After completion they will call to explain the work, answering your questions. If they are closing and the car is ready, Liz can do a "lockout" and you can retrieve the car so you're not without.

5

It is such a relief to have found such a honest and experienced garage for my Volvo. What a great team! And a courtesy driver to boot!

5

Excellent work and communication!

5

Very good communicator and very honest. Quality is top notch.

5

Awesome shop for BMW and Audi. Super nice manager and mechanics. High level of expertise, very honest and fair. Highly recommended.

5

Mellow has done my auto service for over 20 years including a Mercedes roadster, Chevy Tahoe ,Ford explorer and now a Lexus rx350. I trust their work and especially their being candid what is really needed now vs deferred

5

Always fabulous service Been going there for many years. Referred many, after they get unreasonable estimates elsewhere!

5

I'm re-posting my review from Yelp to every other review site that matters: Brought my Mini Cooper here for a battery replacement because my comfort access had stopped working, and 2 other mechanics told me that was the cause. Through a communication error that was probably only 50% their fault, my battery was replaced but the comfort access was still not fixed. It's not the end of the world, but I was pretty bummed because I really love that feature and rely on it pretty heavily. After I paid for the battery and left, Nick took the initiative to do some research on his own, then called me up the next morning and filled me in on what he'd found out. He also offered to do a diagnostic free of charge to confirm the issue, whether I had him do the repair or not. He even offered to sync up with whatever other mechanic I hired to fix it. Needless to say, I brought the repair to him. It was dianosed and fixed in a day, and I only had to pay $180 for the repair (not the $200 diagnostic). Honestly I'm still kind of gobsmacked. I've had good service from mechanics before, but I've never experienced this level of integrity and desire for a positive outcome. Nick took the initiave and demonstrated a great deal of empathy and proactive problem solving for something that was, tbh, not a huge functional problem. Any time I have a choice in where to get repairs done (ie, as long as I don't break down far away), I will gladly commute the hour from Penngrove or SF to get my car worked on here. P.S. They also gave me some pretty sound insurance advice.

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