I'm re-posting my review from Yelp to every other review site that matters: Brought my Mini Cooper here for a battery replacement because my comfort access had stopped working, and 2 other mechanics told me that was the cause. Through a communication error that was probably only 50% their fault, my battery was replaced but the comfort access was still not fixed. It's not the end of the world, but I was pretty bummed because I really love that feature and rely on it pretty heavily. After I paid for the battery and left, Nick took the initiative to do some research on his own, then called me up the next morning and filled me in on what he'd found out. He also offered to do a diagnostic free of charge to confirm the issue, whether I had him do the repair or not. He even offered to sync up with whatever other mechanic I hired to fix it. Needless to say, I brought the repair to him. It was dianosed and fixed in a day, and I only had to pay $180 for the repair (not the $200 diagnostic). Honestly I'm still kind of gobsmacked. I've had good service from mechanics before, but I've never experienced this level of integrity and desire for a positive outcome. Nick took the initiave and demonstrated a great deal of empathy and proactive problem solving for something that was, tbh, not a huge functional problem. Any time I have a choice in where to get repairs done (ie, as long as I don't break down far away), I will gladly commute the hour from Penngrove or SF to get my car worked on here. P.S. They also gave me some pretty sound insurance advice.